Error Resolution Notice

In Case of Errors or Questions About Your Electronic Transfers, Telephone us at 833-285-1736 (voice) or 866-317-9343 (TTY), or Write us at support@goindi.com or PNC Bank – indi c/o Visa Inc., USCS P.O. Box 026098, Miami, FL 33102-6098 as soon as you can, if you think an error has occurred on your Card or your receipt is wrong or if you need more information about a transfer or receipt. We must allow you to report an error until 120 days after the transaction allegedly in error was debited or credited to your Card.

  1. Tell us your name and card number.
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.