Please scroll to read this document in its entirety. It contains important information such as how your card may be used, how errors and unauthorized transactions are handled, how legal claims between you and us are resolved, and when funds deposited to your account become available for use.
This indi Agreement has three sections:
- Terms and Conditions
- Schedule of All Fees
- Funds Availability Policy
indi Terms and Conditions
Effective January 10, 2022
TABLE OF CONTENTS
Notice regarding arbitration: If you have a claim and we are unable to resolve it informally, you or we may elect to resolve it by individual binding arbitration in accordance with the terms of the Arbitration Provision in this Agreement. If a claim is arbitrated, it will not be heard by a court or jury. Also, it will proceed as an individual action, and that means neither you nor we will have the right to participate in a class action in court. You have the right to opt out of the arbitration process by providing timely notice to us. Please refer to the Arbitration Provision located in Section 14 of this Agreement for complete details.
- Your indi Account
- Loading your Account
- In Case of Errors or Questions about Your Transactions
- Lost or Stolen Card
- Stop Payments
- Statements and Receipts
- Failure to Make Transfers
- Disclosure of Account Information
- Duties and Liabilities
- Alerts and indi Mobile Services
- Tax Estimation Services
- Fair Credit Reporting Act Consent
- Arbitration Provision
- Other Legal Terms
indi Terms and Conditions
This Agreement governs the issuance and use of your indi Account. By obtaining or using an indi Account, you agree to the terms and conditions set forth in this Agreement, which is subject to amendment from time to time in accordance with applicable law. Further, you agree that this Agreement is binding on your successors, representatives and assigns.
"Account" means the balance that may be accessed by use of the Card, and the service provided by us on the indi mobile application and/or website. Your balance is held in an omnibus account for the indi program at PNC Bank, N.A. and covered by FDIC insurance to the maximum amount permitted by law. Your Account is not an individual deposit account at PNC Bank, N.A.
"Accountholder" refers to the person in whose name the Account is issued.
"Agreement" means these indi Terms and Conditions.
"ATM" means an automated teller machine.
"Business Days" are Monday through Friday, excluding federal holidays.
"Card" and "indi Card" mean the Visa® or Mastercard® general-purpose reloadable prepaid card issued to you. These terms shall be defined to include both your card number and the physical card provided to you.
"Foreign Transactions" are transactions completed outside of the United States using your Account.
"numo LLC" is the program manager for the indi program.
"OCT Transfer" is an original credit transaction performed directly through the Visa card network (if your Card is Mastercard-branded) or the Mastercard card network (if your Card is Mastercard-branded.)
"PIN" means a four (4)-digit personal identification number that you select after activating your Card. A PIN is needed in order to use many of the features of the Card.
"PNC Bank, N.A." is a national banking association and the issuer of the Card.
"POS" means a point-of-sale terminal used to make purchases of goods and services with your Card.
"Third Party Payor" means a person or entity that owes you payment (for example, your employer owing you wages or the government owing you government benefits).
"We," "us" and "our" refer to PNC Bank, N.A. and/or numo LLC.
"You" and "your" refer to the person or persons in whose name an Account is opened and a Card is issued.
Visa is a trademark owned by Visa International Service Association and used under license. Mastercard is a registered trademark of Mastercard International Incorporated.
1. Your indi Account
A. Using Your Card
The Card is and will remain our property. However, you will be solely and completely responsible for the possession, use and control of the Card. You must surrender the Card to us immediately upon request.
You may use your Account and/or Card to do the following:
- Pay for purchases or services at places that have agreed to accept the Card.
- Obtain cash from ATMs.
- Obtain cash at a bank, financial institution or merchant that accepts Visa cards (if your Card is Visa-branded) and provides this service; or at a bank, financial institution or merchant that accepts Mastercard cards (if your Card is Mastercard-branded) and provides this service.
- Authorize others to send recurring deposits, such as payroll and social security payments, to your Card.
- Enable a one-time direct deposit of funds to your Card (for example, tax refunds).
- Send or receive payments to or from another person or a business by providing your Card number to a person, business, or third-party payment service.
- Send or receive payments to or from another person or send or receive payments to or from a business by providing your account and routing numbers to a person, business, or third-party payment service.
- Send or receive payments to or from an external bank account, via ACH transfer.
- Receive OCT Transfers (through Visa Direct or Mastercard Moneysend, as applicable).
Some of these services may not be available from us at all times or at all terminals at all times. Use of a physical Card is required for certain transactions, such as ATM withdrawals and in-person purchases at a point-of-sale.
You may not use your Account for Internet lottery, betting or gambling transactions, or for any illegal transactions. You also may not use your Account to purchase securities.
If you overdraw the balance in your Account, you are responsible for that amount and must repay it to us.
You will not permit another person to have access to your Card or Account-related numbers. Where you have authorized any other person to use your Card or Account-related numbers in any manner, your authorization shall be considered by us to be unlimited in amount and manner and will be effective until you have notified us in writing that you have revoked the authorization, and have taken all other necessary steps to revoke it.
You agree that the Card is not a payroll card and that you have not obtained your Card solely for the purpose of receiving salary, wages, or other employee compensation from one person or entity.
B. Limitations on Transfers
All transfers are limited to the amount of money available in your Account.
Certain limits exist on the amount that may be withdrawn from ATMs or charged to your Account for purchases each day. These limits are as follows:
- Purchases may not exceed $2,500 per day.
- ATM withdrawals may not exceed $500 per day.
- Cash withdrawals at a bank, financial institution, or merchant may not exceed $5,000.
- Transfers to an external bank account via ACH may not exceed $10,000 per transfer, $10,000 per day, or $25,000 in any 30-day period.
You may email firstname.lastname@example.org, call 833-285-1736 (voice), call 866-317-9343 (TTY) or write PNC Bank – indi c/o Visa Inc., USCS P.O. Box 026098, Miami, FL 33102-6098 if you need any additional information about your limits. During any interruption of an electronic funds transfer service, the dollar amount and frequency may be reduced. There may be additional limitations on the types, frequency, timing and amount of electronic transactions, without notice, for security purposes.
Please note that if you use your Card at an ATM or terminal that is not owned by us, operators of those ATMs or terminals may also impose limitations on the amount, number or frequency of transactions you may make with your Card.
C. FDIC Insurance
Your account is insured by the Federal Deposit Insurance Corporation (FDIC) to the maximum amount permitted by law.
D. Ownership of Funds
THE ACCOUNTHOLDER IS THE SOLE OWNER OF ANY AND ALL FUNDS DEPOSITED OR LOADED ON TO THE ACCOUNT.
All funds deposited or loaded on to your Account will be available for use, subject to the terms and conditions of this Agreement by the Accountholder and our Funds Availability Policy. If ownership of the funds in the Account or the right to use the Card and/or Account becomes in dispute for any reason, we, in our sole discretion may refuse to authorize transactions or terminate the Card and/or Account.
E. Negative Balances
When there are sufficient funds available in your Account, we will honor transactions initiated or authorized by you. We may dishonor a transaction when your Account has insufficient funds available. We reserve the right to charge your Account for all transactions you initiate or authorize, even though a negative balance may be created, although we have no obligation to do so. You will be liable for and must immediately correct any negative balance in your Account.
F. Authorizations and Special Purchases
A merchant may request authorization from us for a transaction you are trying to make with your Card. When we provide authorization to a merchant, we place a hold on funds in your Account in the amount the merchant is requesting. Once the final amount of the transaction is submitted by the merchant to us, your Account will be debited for that amount.
Certain types of merchants, such as restaurants, gas stations, car rental agencies, hotels, cruise lines, beauty and barber shops, health and beauty spas, and taxis/limousines, generally obtain an authorization to charge your Account for an amount that may exceed the actual amount of your final purchase.
If the amount of the authorization (including any applicable fees) exceeds the funds remaining in your Account, your transaction may not be honored, even though the funds remaining in your Account are sufficient to cover the actual amount of your purchase. The amount of the authorization will be deducted from your available balance until the completion of the purchase or transaction, or the expiration of the time period set by us for authorizations.
G. Foreign Transactions
All debits to your Account will be posted in U.S. dollars. Account transactions made in a foreign currency are converted to U.S. dollar amounts by Visa, using the then current currency conversion procedure and rate. Currently, the currency conversion rate is either a wholesale market rate or a government-mandated rate in effect the day before the transaction processing date or the posting date.
For each Foreign Transaction, you will be charged a Foreign Transaction fee of the transaction amount, and this fee is set forth in the Schedule of All Fees, which is attached to this Agreement. This Foreign Transaction fee will be included in the amount charged to your Account. The fee will be charged whether or not there is a currency conversion in connection with the Foreign Transaction.
H. Card Expiration
Unless otherwise cancelled in accordance with the terms of this Agreement, your Card is valid until the expiration date that appears on your Card.
Unless it appears that no funds have been loaded onto your Account or that your Account has not been used within six (6) months prior to the expiration date on your Card, a new Card will be issued to you with a new expiration date. Your Account may remain open even if your Card is closed.
I. Inactive Accounts
If your Account is inactive as defined by law and you have not otherwise communicated with us about your Account for the period provided by law, we will be required to transfer the balance of your Account to the state, as abandoned property. Your Account may remain open even if your Card is closed.
If your Card is not renewed or if at any time you want to cancel your Card and/or Account, and any funds remain on your Account, you may email email@example.com, call 833-285-1736 (voice), call 866-317-9343 (TTY), or write PNC Bank – indi c/o Visa Inc., USCS P.O. Box 026098, Miami, FL 33102-6098 for a refund of the remaining funds, less applicable fees and any charges owed to us, as well as any outstanding transactions. The refund will be sent to you at the address associated to your account.
K. Cancellation; Termination
We may cancel your Card and/or Account or terminate electronic access to your Card and/or Account with or without cause and without prior notice to you. You shall remain responsible for authorized charges that arise before or after termination.
L. Contacting You
You agree to pay the fees and charges disclosed on our Summary of Fees and Schedule of All Fees. Our current Summary of Fees and Schedule of All Fees are provided when you open your account and are also available via the indi mobile application or at https://goindi.com/. Additionally, our Schedule of All Fees is attached to this Agreement.
We may modify these fees or add additional fees as permitted by applicable law. All fees and penalties (where applicable) will be automatically assessed against your Account, and you will be responsible for any deficiency. You understand and agree that PNC Bank is a national bank and state law limitations on the amount or frequency of fees on your Account may not apply to a national bank.
3. Loading Your Account
You can deposit (load) additional funds to your Account in the following ways:
- Establishing a direct deposit from an employer or a third-party payor.
- Depositing cash via any Visa ReadyLink participating merchant (if your Card is Visa-branded) or Mastercard rePower (if your Card is Mastercard-branded). Mastercard rePower is licensed under Patent Nos. 6,000,608 and 6,189,787.
- Depositing cash at any PNC ATM that accepts deposits if your Card is Visa-branded. (This feature is not available if your Card is Mastercard-branded.) To find an ATM, access the ATM finder in the indi mobile application or on pnc.com. Locations for Visa ReadyLink and Mastercard rePower locations may also be found in the indi mobile application.
- Receiving an OCT Transfer (through Visa Direct or Mastercard Moneysend, as applicable).
- Upon and subject to availability of remote check deposit in the indi mobile application, deposit checks via the indi mobile application.
A. Direct Deposit
Your Account may be used to receive one-time or recurring direct deposits of payments, such as government benefits, tax refunds or wages. If you have arranged for recurring direct deposits to your Account from the same person or company, you can find out if the deposit has been made by accessing your Account transactions via the indi mobile application, or by emailing firstname.lastname@example.org, calling 833-285-1736 (voice), calling 866-317-9343 (TTY), or write PNC Bank – indi c/o Visa Inc., USCS P.O. Box 026098, Miami, FL 33102-6098.
The Third Party Payor is responsible for instructing us to load the amount of funds onto your Account. We will load funds on to your Account as directed by the Third Party Payor and when funds are provided to us. We are not responsible for any delay in loading funds or failure to load funds to your Account caused by the Third Party Payor. Once the funds are loaded onto your Account, you may use your Account for the types of transactions described in this Agreement.
The Third Party Payor retains the right to deduct funds from your Account in order to correct a previous error or overpayment to you or for other reasons. You hereby authorize us to accept instructions from the Third Party Payor to add or deduct funds from your Account and, in the case of a deduction, to return those funds to the Third Party Payor. If you have a dispute with the Third Party Payor about the amount loaded onto or deducted from your Account, you agree that we will not be involved in that dispute and that you will resolve that dispute directly and solely with the Third Party Payor.
B. Remote Check Deposit
Use of remote check deposit for depositing checks via the indi mobile application is subject to indi Remote Check Deposit Addendum to this Agreement. The indi Remote Check Deposit Addendum is incorporated into the Agreement. By using or continuing to use the remote check deposit, you agree to indi Remote Check Deposit Addendum.
C. Availability of Deposits
Funds deposited to or loaded onto your Account are made available for withdrawal or payment to a third party in accordance with the indi Funds Availability Policy, which is attached to this Agreement. If you have any further questions about the indi Funds Availability Policy, email email@example.com, call 833-285-1736 (voice), call 866-317-9343 (TTY), or write PNC Bank – indi c/o Visa Inc., USCS P.O. Box 026098, Miami, FL 33102-6098.
D. Deposit/Load Restrictions
The maximum daily deposit/load limit is $5,000, and the maximum deposit/load limit in any 30 day period is $10,000. The maximum amount of value that can reside on the Account at any time is $25,000.
In addition, the following deposit/load limits apply to your Account:
- Maximum deposit/load at a merchant location (Visa ReadyLink or Mastercard rePower) and/or PNC ATM (combined) is $1,000 per day and $5,000 in any 30 day period.
- Maximum deposit/load via direct deposit is $5,000 per day and $10,000 in any 30 day period.
- Original OCT Transfers (Visa Direct or Mastercard Moneysend) may not exceed $5,000 per transfer, $5,000 per day, $10,000 in any 30-day period. No more than nine (9) transfers OCT Transfers may be conducted within any 30-day period.
- Maximum deposit through remote check deposit, when this feature is made available, is $10,000 in any 30-day period.
We may, in our sole discretion, permit you to maintain a higher balance limit or to have a higher daily deposit/load limit if you elect to have funds directly deposited to your Account by your employer or other payor. We may increase or decrease these limits from time to time in our sole discretion.
We reserve the right to accept or reject any request to load value to your Account at our sole discretion.
All deposits accepted by us are subject to verification. You should retain your copy of the receipt and/or any other document that evidences your deposit. If you claim that a deposit was not properly credited to your Account, we may ask you to show us your receipt. We will not be responsible for any deposit we do not receive, and our records will be conclusive proof of receipt or non-receipt of a deposit. We reserve the right to make adjustments to your Account balance for computational or other errors.
If we must pay any fees to collect your deposit, including attorneys’ fees we may incur, we will charge them to your Account, and we may impose a service charge for the collection. All deposits, load credits and transfers to your Account are subject to review for compliance with applicable law, including without limitation to the Office of Foreign Asset Control (OFAC) compliance. This may result in delays in posting items to your Account or refusal to accept deposits or perform transfers. We will have no obligation to provide you with notice of any non-payment, dishonor or protest regarding any items credited or debited to your Account.
E. Early Pay
You may be eligible to receive a direct deposit to your account up to two days earlier than the scheduled payment date viaour “Early Pay” service. This means funds will be available to you on the date we are notified of the payment, which may be up to two days prior to the date on which we receive the funds from your payor. Early Pay is made available to you based on the instructions received from the payor of the direct deposit you are receiving. We may limit availability of Early Pay, in our discretion, pursuant to deposit limits on your account and/or fraud and risk criteria. Direct deposits not eligible for Early Pay will be made available pursuant to our standard funds availability schedule. If funds from a direct deposit you receive via Early Pay are rejected, returned, or otherwise uncollectable by us, you are responsible for any such funds to the extent they are withdrawn by you. We may cancel your access to the Early Pay feature or may end the Early Pay feature entirely at any time, at our sole discretion.
4. In Case of Errors or Questions about Your Transactions
In Case of Errors or Questions About Your Account, Telephone us at 833-285-1736 (voice) or 866-317-9343 (TTY), or Write us at PNC Bank – indi c/o Visa Inc., USCS P.O. Box 026098, Miami, FL 33102-6098 as soon as you can, if you think an error has occurred with your Account. We must allow you to report an error until 120 days after the transaction allegedly in error was debited or credited to your Account. You may request a written history of your transactions at any time by calling us at 833-285-1736 (voice) or 866-317-9343 (TTY), or Write us at PNC Bank – indi c/o Visa Inc., USCS P.O. Box 026098, Miami, FL 33102-6098.
You will need to tell us:
- Your name and Card number
- Why you believe there is an error, and the dollar amount involved
- Approximately when the error took place
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your Account within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your Card.
For errors involving new Accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Accounts, we may take up to 20 business days to credit your Account for the amount you think is in error.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation.
If you need more information about our error-resolution procedures, call us at 833-285-1736 (voice) or 866-317-9343 (TTY), or write us at firstname.lastname@example.org or PNC Bank – indi c/o Visa Inc., USCS P.O. Box 026098, Miami, FL 33102-6098.
5. Lost or Stolen Card
Tell us AT ONCE if you believe your Card or PIN has been lost or stolen, or if you believe an electronic transaction has been, or will be, made without your permission. Calling us is the best way of keeping your possible losses to a minimum.
If you believe your Card or PIN has been lost or stolen or that someone has transferred or may transfer funds from your Account without your permission, call 833-285-1736 (voice) or 866-317-9343 (TTY), or write us at PNC Bank – indi c/o Visa Inc., USCS P.O. Box 026098, Miami, FL 33102-6098.
Tell us at once if your statement, or your written or electronic transaction history indicates a transaction that you did not make. You will not be liable for any unauthorized use of your Card and/or Account if you notify us of the loss, theft or unauthorized use of your Card within 120 calendar days from the time the transaction is debited or credited to your Account. If you do not notify us within 120 calendar days, you may not get any money back you lost after 120 calendar days if we can prove that we could have stopped someone from making those transactions had you told us in time.
6. Stop Payments
You understand and agree that you only have the right to stop payment on recurring preauthorized payments/transfers (and not any other types of transactions) made with your Card.
If you have authorized recurring payments/transfers from your Card at least once every 60 days, you can stop those payments. In order to stop those payments, we must receive your request at least 3 Business Days before the payment is scheduled to be made. You will need to provide the following to us:
- Your name
- Your Card number
- Name of the person or company to whom the payment is scheduled to be made
- Amount of the payment you wish to stop
You will need to call us at either 833-285-1736 (voice) or 866-317-9343 (TTY), or write us at PNC Bank – indi c/o Visa Inc., USCS P.O. Box 026098, Miami, FL 33102-6098. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call.
If the recurring payments/transfers from your Card will vary in amount, the person you are going to pay will tell you 10 days before each payment how much the payment will be and when it will be made. Or, you may tell the person you are going to pay to send you a notice only when the amount would fall out of the limits you have set.
If you order us to stop payment of a recurring payment/transfer at least 3 Business Days or more before it is scheduled to occur, and we do not do so, we will be liable for your losses or damages.
7. Statements and Receipts
You will receive an account statement each calendar month, which will be provided through the indi mobile application. You will be notified via e-mail of the issuance of your statement at the e-mail address you provided to us. Your statement will list all transaction activity and fees relating to your Card and Account during the statement period and any other information required by law. We reserve the right to change the frequency with which, or the dates on which, we deliver you an account statement. Please notify us as soon as possible if you change your e-mail address. We are not responsible for failure to notify you of a statement issued to you if your e-mail address is not valid.
You will receive or have the option to receive a receipt at the time you enter into any transaction using an ATM or POS terminal. Receipts may not be provided for Foreign Transactions. Account transactions will also be reflected on your statements, as well as your written and electronic transaction history.
You may obtain confirmation that a recurring electronic payment (such as wages or government benefits) has been made to your Account by accessing your Account transactions via the indi mobile application, by signing up to receive email and/or text alerts, by emailing email@example.com, calling 833-285-1736 (voice), calling 866-317-9343 (TTY), or writing PNC Bank – indi c/o Visa Inc., USCS P.O. Box 026098, Miami, FL 33102-6098.
You may obtain information about the amount of money you have remaining on your Account by reviewing your balance via the indi mobile application, by emailing firstname.lastname@example.org, calling 833-285-1736 (voice), calling 866-317-9343 (TTY) , or writing PNC Bank – indi c/o Visa Inc., USCS P.O. Box 026098, Miami, FL 33102-6098. This information, along with a 12-month history of Account transactions, is also available via the indi mobile application.
You also have the right to obtain at least 24 months of written history of Account transactions by emailing email@example.com, calling 833-285-1736 (voice), calling 866-317-9343 (TTY), or writing PNC Bank – indi c/o Visa Inc., USCS P.O. Box 026098, Miami, FL 33102-6098. You will not be charged a fee for this information unless you request it more than once per month.
8. Failure to Make Transfers
If we do not complete a transfer to or from your Account on time or in the correct amount in accordance with the terms of this Agreement, we will be liable for your direct losses and damages. However, we will not be liable in the following circumstances:
- If, through no fault of ours, you do not have enough money in your Account to make the transfer
- If the transfer will exceed the transfer limitations for your Account
- If the ATM where you are conducting the transaction does not have enough cash
- If the ATM, POS terminal, or other terminal or system was not working properly and you knew about the problem when you started the transfer
- If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken
- If we have reason to suspect that the transaction is unauthorized, or we have placed restrictions on the use of the Card and/or Account for security reasons
- If the funds in your Account are frozen (for example, because of a court order) and we are not legally permitted to complete the transaction
- If you have failed to use your Account, the ATM or other electronic device in accordance with our instructions
There may be other instances, either stated in this Agreement or other applicable account or electronic transfer service agreements we have with you, in which we will not be liable for our failure to complete a transfer to or from your Account on time or in the correct amount.
9. Disclosure of Account Information
You authorize us to share information about you and your account with affiliates and third parties, unless the law or our Privacy Notice prohibits us from doing so. Please see our Privacy Notice for your choices about information sharing.
10. Duties and Liabilities
You agree to regularly review your Account balance, as well as your statement or transaction history, to discover any unauthorized transactions or errors, and you agree to notify us of any errors as soon as possible, but in no event later than 120 days from the date the transaction you are questioning is debited or credited to your Account.
You may access your Account balance and transaction history in the following ways:
- By accessing your statements and transaction history in the indi mobile application
- By emailing firstname.lastname@example.org
- By calling 833-285-1736 (voice) or 866-317-9343 (TTY)
- By reviewing written transaction histories that you may request to be mailed to you pursuant to the terms of this Agreement
11. Alerts and Indi Mobile Services
12. Tax Estimation Services
In addition to the payment services described in this Agreement, numo, LLC may provide estimated tax information via the indi mobile application. numo, LLC provides this information based on data you choose to provide to us, data we obtain through your usage of the indi mobile application, website, and/or other Account functionality, and data we obtain from third parties with your consent.
WE ARE NOT PROVIDING TO YOU, AND THE SERVICES PROVIDED HEREUNDER ARE NOT AND SHALL NOT BE DEEMED OR CONSTRUED TO BE, LEGAL, FINANCIAL, ACCOUNTING OR INVESTMENT ADVICE OR RECOMMENDATIONS. THE SERVICES ARE INTENDED TO ONLY ASSIST YOU IN YOUR FINANCIAL ORGANIZATION AND IS BROAD IN SCOPE. YOUR FINANCIAL SITUATION IS UNIQUE, AND ANY INFORMATION PROVIDED THROUGH THE SERVICES MAY NOT BE APPROPRIATE FOR YOUR SITUATION. ACCORDINGLY, YOU SHOULD CONSULT WITH YOUR OWN LEGAL, FINANCIAL, ACCOUNTING OR INVESTMENT ADVISORS WHO ARE FULLY AWARE OF YOUR INDIVIDUAL CIRCUMSTANCES. FURTHER, YOU AGREE THAT INDI IS NOT ACTING AS YOUR AGENT OR FIDUCIARY IN CONNECTION WITH YOUR USE OF THE SERVICES.
13. Fair Credit Reporting Act Consent
14. Arbitration Provision
READ THIS ARBITRATION PROVISION CAREFULLY: IT WILL IMPACT HOW LEGAL CLAIMS YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED. Under the terms of this Arbitration Provision, and except as set forth below, Claims (as defined below) will be resolved by individual (and not class-wide) binding arbitration in accordance with the terms specified herein, if you or we elect it.
YOUR RIGHT TO OPT OUT; EFFECT OF ARBITRATION. This Arbitration Provision will apply to you and us as of the date your Account was opened (or, if you are an existing Account holder, as of the date you were first notified of the addition of this Arbitration Provision to this Agreement), unless you opt out by providing proper and timely notice described below under "Right to Opt Out."
If a Claim is arbitrated, neither you nor we will have the right to: (1) have a court or jury decide the Claim; (2) engage in information gathering (discovery) to the same extent as in court; (3) participate in a class action, private attorney general action or other representative action in court or in arbitration; or (4) join or consolidate a Claim with those of any other person.
This Arbitration Provision will survive the termination of this Agreement. See further details below.
"We," "Us" and "Our." Solely used in this Arbitration Provision, the terms "we," "us" and "our" also refer to (1) our employees, officers, directors, parents, controlling persons, subsidiaries, affiliates, predecessors, acquired entities, successors and assigns; and (2) any failed bank to the extent of the assets acquired by us or our affiliates.
"Claim." A "Claim" subject to arbitration is any demand, cause of action, complaint, claim, asserted right, or request for monetary or equitable relief, whether past, present or future, and based upon any legal theory, including contract, tort, consumer protection law, fraud, statute, regulation, ordinance, or common law, which arises out of or relates to this Agreement, your Account, the events leading up to your becoming a Account holder (for example, advertisements or promotions), any feature or service provided in connection with your Account or any transaction conducted with us related to your Account.
Notwithstanding the foregoing, the term "Claim" excludes: (a) any dispute or controversy about the validity, enforceability, coverage or scope of this Arbitration Provision or any part thereof, including the Class Action Waiver (a court will decide such disputes or controversies); and (b) any individual action brought by either party in small claims court or your state’s equivalent court, unless such action is transferred, removed or appealed to a different court.
A. Agreement to Arbitrate Claims
Except if you opt out as provided below, you or we may elect to arbitrate any Claim.
B. Electing arbitration
If you or we elect to arbitrate a Claim, the party electing arbitration must notify the other party in writing (the "Notice"). Your Notice to us shall be sent to PNC Bank, N.A., Legal Department, One PNC Plaza (21st Floor), 249 Fifth Avenue, Mailstop: P1-POPP-21-1, Pittsburgh, PA 15222, Attn: Notice of Arbitration (the "Notice Address"). Our Notice to you shall be sent to the most recent primary address we have for you in our records. Any arbitration hearing that you attend will take place in a venue in the county where you reside unless you and we agree otherwise. If a party files a lawsuit in court asserting a Claim and the other party elects arbitration, such Notice may be asserted in papers filed in the lawsuit (for example, a motion by the defendant to compel arbitration of Claims asserted by the plaintiff in a lawsuit filed in court). In the event that a court grants a motion to compel arbitration, either party may commence the arbitration proceeding in accordance with the rules and procedures of one of the arbitration administrators specified in this section.
C. Arbitration costs
We will pay the filing, administrative, and/or arbitrator’s fees ("Arbitration Fees") that we are required to pay pursuant to the administrator’s rules or the law. In addition, with respect to Arbitration Fees that you are required to pay under the administrator’s rules in connection with an individual arbitration you have commenced against us, (i) if the amount of your Claim does not exceed $75,000 and we receive a written request by you at the Notice Address, we will pay or reimburse you for your payment of said Arbitration Fees; (ii) if the amount of your Claim exceeds $75,000 and we receive a written request by you at the Notice Address, we will consider paying said Arbitration Fees if you are unable to pay them and cannot obtain a waiver or reduction of them from the arbitration administrator.
D. Arbitration administrator and rules
The party electing arbitration must choose between one of two administrators: (1) the American Arbitration Association ("AAA"), or (2) JAMS. The administrator chosen will apply its rules and/or codes of procedures in effect at the time arbitration is elected. You may obtain a copy of the rules/codes, and more information about initiating an arbitration, by (1) contacting AAA at 1-800-778-7879 or visiting www.adr.org, or (2) contacting JAMS at 1-800-352-5267 or visiting www.jamsadr.com. The arbitrator is bound by the terms of this Agreement. If neither AAA nor JAMS can serve, the parties may agree on another administrator, or a court may appoint one.
E. What law the arbitrator will apply
The arbitrator will not be bound by judicial rules of procedure and evidence that would apply in a court, or by state or local laws that relate to arbitration proceedings. However, the arbitrator will apply the same statutes of limitation and privileges that a court would apply if the matter were pending in court. In determining liability or awarding damages or other relief, the arbitrator will follow the applicable substantive law, consistent with the Federal Arbitration Act (FAA), which would apply if the matter had been brought in court.
F. The arbitrator’s decision and award; attorney fees
At the timely request of either party, the arbitrator shall provide a brief written explanation of the grounds for the decision. The arbitrator may award any damages or other relief or remedies that would apply under applicable law, as limited in Section E. above, to an individual action brought in court. In addition, with respect to claims asserted by you in an individual arbitration, we will pay your reasonable attorney, witness and expert fees and costs if and to the extent you prevail, or if applicable law requires us to do so.
G. Effect of arbitration award; appeal
The arbitrator’s award shall be final and binding on all parties, except for any right of appeal provided by the Federal Arbitration Act.
Federal Arbitration Act
This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Provision.
CLASS ACTION WAIVER
IF EITHER YOU OR WE ELECT TO ARBITRATE A CLAIM, NEITHER YOU NOR WE WILL HAVE THE RIGHT: (A) TO PARTICIPATE IN A CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE ACTION IN COURT OR IN ARBITRATION, EITHER AS A CLASS REPRESENTATIVE OR CLASS MEMBER; OR (B) TO JOIN OR CONSOLIDATE CLAIMS WITH CLAIMS OF ANY OTHER PERSON. NO ARBITRATOR SHALL HAVE AUTHORITY TO CONDUCT ANY ARBITRATION IN VIOLATION OF THIS PROVISION OR TO ISSUE ANY RELIEF THAT APPLIES TO ANY PERSON OR ENTITY OTHER THAN YOU AND/OR US INDIVIDUALLY. THE PARTIES ACKNOWLEDGE THAT THE CLASS ACTION WAIVER IS MATERIAL AND ESSENTIAL TO THE ARBITRATION OF ANY CLAIMS AND IS NON-SEVERABLE FROM THIS ARBITRATION PROVISION. IF THE CLASS ACTION WAIVER IS VOIDED, FOUND UNENFORCEABLE, OR LIMITED WITH RESPECT TO ANY CLAIM FOR WHICH YOU SEEK CLASS-WIDE RELIEF, THEN THE PARTIES’ ARBITRATION PROVISION (EXCEPT FOR THIS SENTENCE) SHALL BE NULL AND VOID WITH RESPECT TO SUCH CLAIM, SUBJECT TO THE RIGHT TO APPEAL THE LIMITATION OR INVALIDATION OF THE CLASS ACTION WAIVER. HOWEVER, THE ARBITRATION PROVISION SHALL REMAIN VALID WITH RESPECT TO ALL OTHER CLAIMS. THE PARTIES ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE ARBITRATED.
Conflicts; Severability; Survival
This Arbitration Provision is intended to be broadly interpreted. In the event of a conflict between the provisions of this Arbitration Provision and the AAA or JAMS rules, or any other terms of the Agreement, the provisions of this Arbitration Provision shall control. If any part of this Arbitration Provision is deemed or found to be unenforceable for any reason, the remainder shall be enforceable, except as provided by the Class Action Waiver. This Arbitration Provision shall survive (1) the closing of your Card and/or Account and the termination of any relationship between us, including the termination of the Agreement, and (2) survive any bankruptcy to the extent consistent with applicable bankruptcy law.
RIGHT TO OPT OUT
You may opt out of this Arbitration Provision by calling us toll free at 1-855-762-2432, or by sending us a written notice which includes your name, Card number, and a statement that you do not wish to be governed by the Arbitration Provision in your Agreement (the "Opt Out Notice"). To be effective, your written Opt Out Notice must be (1) sent to us by first class mail or certified mail, return receipt requested, at PNC Bank, P.O. Box 535229, Pittsburgh, PA 15253-5229, Attn: Arbitration Opt Out, and (2) signed by you including the information set forth above. We must receive your telephone call or written notice within forty-five (45) days after either (i) the date we first notified you of the addition of this Arbitration Provision to this Agreement or (ii) the day you open your Account, whichever is later. Your decision to opt out will not affect any other provision of this Agreement.
15. Other Legal Terms
A. Governing Law
This Agreement will be governed by federal law and where not in conflict with federal law, the laws of the State of Delaware, without regard to conflict of law principles.
B. Right of Set Off
We have the right to set off against your Account for any indebtedness owed by you to us, whether individually or jointly owed. We may exercise our right of set off without advance notice to you and without regard to any other right which we may have against you or any other person or entity. We may also freeze or place a hold on your Account without setting off in order to investigate any dispute or claim. We will not be liable for any dishonor of a transaction that results.
You grant us a security interest in the balance on the Account and in any other individual and joint accounts in your name, including joint accounts owned by husband and wife, to pay all loans, overdrafts or other obligations or other indebtedness now or hereafter owing to us by you.
Our security interest and right of set off will prevail and take priority over any claim, change of ownership, pledge, attachment, garnishment, levy, court order or other legal process of any kind whatsoever. Should one of these events occur, we may take any action permitted or required by law.
C. Legal Process
Should we receive any legal process or legal notice instructing us to restrict your Account use, withhold, seize or turnover funds in your Account, or otherwise affect your Account, you acknowledge and agree that we may comply with such legal process or legal notice. In complying with any legal process or legal notice, you acknowledge and agree that we may limit or suspend access to your Account, refuse to permit withdrawals or transfers from or loads to your Account, and take any other action we deem appropriate or legally required in our discretion, without regard to the ownership or original source of the funds on your Card. We will not contest any legal process or legal notice on your behalf.
D. Changes to this Agreement
We may change the terms of this Agreement, including any fees and/or features of the Account, from time to time and for any reason, except as prohibited by applicable law. If required by applicable law, we will notify you of changes.
Notices from you to us will be effective upon our receipt and reasonable time to process. Unless otherwise noted, we will send notices by delivering them to you in the manner agreed to by you and us.
Failure by us to exercise any of our rights under this Agreement shall not be deemed a waiver of any of our rights.
Any rights in your Account are not transferable except in accordance with applicable law.
In the event that one or more provisions of this Agreement shall for any reason be held invalid or illegal, such holding will not affect the enforceability of any other provision.
I. Force Majeure
We will have no liability for any delays or failure of performance caused in whole or in part by fire, labor disputes, power failures, acts or omissions of civil authorities, civil disturbances, computer malfunction, or any causes beyond our control.
J. Limitation of Liability
You agree that in performing the duties imposed under this Agreement in no event will we be liable for any consequential, indirect or special damages.
K. Call Recording; Consent for Service Calls
By providing telephone number(s) to us at any time, you authorize us and our affiliates and designees to contact you regarding this Account and any personal account(s) or business account(s) for which you are an authorized signer, whether the account(s) are with us or our affiliates, at such numbers using any means, including but not limited to placing calls using an automated dialing system to cell, VoIP or other wireless phone number, or by sending prerecorded messages or text messages, even if charges may be incurred for the calls or text messages; and you consent that any phone call with us may be monitored or recorded by us.
L. Credit Bureau Reporting Notice
You are hereby notified that a negative credit report reflecting on your credit report may be submitted to a consumer (credit) reporting agency, such as Early Warning Systems if you fail to fulfill the terms of your obligations under this Agreement. If you believe that we have information about you that is inaccurate or that we have reported or may report to a credit reporting agency information about you that is inaccurate, please notify us of the specific information that you believe is inaccurate by emailing email@example.com, calling 833-285-1736 (voice), calling 866-317-9343 (TTY), or writing to PNC Bank – indi c/o Visa Inc., USCS P.O. Box 026098, Miami, FL 33102-6098.
indi Remote Check Deposit Addendum
Please read this document carefully.
This Addendum ("Addendum") is a part of the indi Terms and Conditions (the "Terms and Conditions") between numo and PNC (collectively, "we" or "us") and you for your indi account (the "Account"). The Terms and Conditions are hereby incorporated herein and apply in all respects. By using or continuing to use the remote check deposit service described herein (the "Service"), you agree to this Addendum.
2. Remote Check Deposit Service
a. The Service allows you to make certain deposits electronically by using a mobile device to create an electronic image of a paper check or other paper source document only payable in U.S. Dollars ("Item") by scanning the Item and transmitting it and related data to us. As part of the Service you must use software and hardware acceptable to us. You are solely responsible for information or data that is transmitted, supplied or key-entered by you.Before you capture the image of any Item, you shall endorse all Items with your signature and print "For Mobile Deposit Only" below your signature, or abide by any other procedures and instructions provided by us.
b. You agree that after the Item has been imaged and submitted for deposit, you shall not otherwise transfer or negotiate the original Item, substitute check or any other representation thereof. You further agree that you shall be solely responsible for the original Items, including storage, retrieval and destruction of the Items.
c. You agree that the electronic image of the Item or any substitute check, as defined by federal law, will become the legal representation of the Item for all purposes, including return items processing.
d. If you present for deposit an Item prior to 9:00 p.m. Eastern Time on a business day, we will consider that day to be the day of deposit. If you present for deposit an Item at or after 9:00 p.m. Eastern Time or on a weekend or a state or federal holiday, we will consider that the deposit was made on the next business day.
e. You agree to pay the fees described in the Schedule of All Fees that apply to the Service.
f. We reserve the right to change, suspend or discontinue the Service, in whole or in part, or your use of the Service, in whole or in part, at any time.
3. Check Deposit
For each original check that you deposit to your Account, you hereby authorize us (and any collecting bank, returning bank, Reserve Bank or processor which subsequently receives the original check) to create an electronic image ("check image") of the original check, and to process that check image for collection, payment and return. We may in our sole discretion: (i) present or transfer the check image to the paying bank, a Federal Reserve Bank, a check clearing house, image exchange network, or other collecting bank or returning bank; or (ii) create a substitute check and collect such substitute check (governed by the Check Collection for the 21st Century Act referred to here as the "Check 21 Act") instead of the check image.
A check image or a substitute check may be collected through one or more check clearinghouses, one or more Federal Reserve Banks, or pursuant to an exchange agreement with another depository institution. In such cases, you agree that the check image or substitute check is subject to the rules of that clearinghouse, Federal Reserve Bank, or exchange agreement.
You agree that we may debit your Account for a returned check image of an original check that was deposited by you. In these situations, we may debit your Account without receipt of, or review of, the original check associated with the check image. In our sole discretion, we may return to a paying bank or presenting bank, or post to your Account, a paper copy or paper representation of an original check (including without limitation an image replacement document or IRD, or a photocopy) that does not otherwise meet the technical or legal requirements for a substitute check.
You agree that a check image that is received or created by us in the check deposit, collection or return process shall be considered a "check" and/or an "item" for all purposes under this Agreement and applicable law.
In addition, a check that you deposit with us may be truncated in the check collection process and replaced with a substitute check. You authorize us to process or return a substitute check in the same manner as "check" or "item" under this Agreement. Substitute checks are governed under the Check 21 Act and the terms of this Agreement, to the extent not modified by the Check 21 Act.
4. Item Processing
If the electronic files and/or images transmitted to us with respect to any Item do not comply with our or our processor's requirements for content and/or format, we may, in our sole discretion:
a. further transmit the Item and data in the form received from you;
b. repair or attempt to repair the Item or data and then further transmit it;
c. process the Item as photocopies in lieu of originals;
d. or return the data and Item to you unprocessed and charge back your account.
We are not responsible for items we do not receive or for images that may fail during transmission. An image of an item shall be deemed received when you receive a confirmation from us that we have received the image. Receipt of such confirmation does not mean that the transmission was error free or complete.
You agree to retain and safeguard the original Item for at least 14 days after you have transmitted the Item images. After 14 days have passed and you have verified that the funds associated with the Item have been added to your Account, you agree to mark the Item as "VOID" and/or properly dispose of the Item to ensure that it is not represented for payment.
5. Non-Permissible Items
You agree that you will not use the Service to deposit any Items that:
a. Are made payable to persons or entities other than you;
b. Contain obvious alterations on the front of the Item, or which you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the Item is drawn;
c. Were previously converted to a substitute item, as defined in Federal Reserve Regulation CC, or were otherwise cashed or deposited;
d. Are drawn on a financial institution located outside the United States;
e. Are remotely created checks, as defined in Federal Reserve Regulation CC;
f. Are not payable in United States currency;
g. Are payable to Cash;
h. Are US Savings Bonds;
i. Do not bear a signature of the person from whom the Item is drawn or lack an issued date;
j. Are postdated or dated more than 6 months prior to the date of deposit; or
k. Are prohibited by our current procedures relating to the Service or which are otherwise not acceptable under the terms of your Account.
You represent and warrant to us that:
a. Any image we receive accurately and legibly represents all of the information on the front and back of the original Item as originally drawn;
b. The information you transmit to us corresponding to an Item contains a record of all applicable MICR-line (the set of numbers at the bottom of the check) information required for a substitute check and the accurate amount of the Item;
c. The Item conforms to the technical standards for an Electronic Item set forth in Federal Reserve Board Regulation J or Federal Reserve Bank operating circulars and for a substitute check set forth in Federal Reserve Board Regulation CC;
d. The item has not previously been deposited and no person will receive a transfer, presentment, or return of, or otherwise be charged for, the Item (either the original Item, or a paper or electronic representation of the original Item) such that the person will be asked to make payment based on an Item it has already paid;
e. You will not redeposit through this Service any Item previously deposited and returned to you unless we advise you otherwise;
f. You will employ commercially reasonable security measures and firewalls sufficient to protect transmissions and storage to ensure no unauthorized access or duplicate presentment;
g. You will only transmit items that originated as paper Items;
h. The Item is authorized to be paid in the amount stated on the Item and to the payee named on the Item; and
i. You will comply with all laws and regulations applicable to you in your use of the Service and not use the Service for any purpose prohibited by foreign exchange regulations, postal regulations or any other treaty, statute, regulation or authority.
7. Funds Availability
You agree that items transmitted using the Service are not subject to the funds availability requirements of Federal Reserve Board Regulation CC. Generally, funds from checks deposited through the Service will be made available within 5 business days from the date of deposit. In some instances, funds may be made available in fewer, or more, than 5 business days, based on factors such as the amount of your deposit, the length and extent of your relationship with indi, your transaction and experience history, the reliability of the check you have transmitted, and such other factors as indi, in its sole discretion, deems relevant.
At the time a check is transmitted using the Service, you will be informed of the number of business days in which your funds will be available. If the funds from your deposit will be available later than the time disclosed, indi will provide notice as soon as practicable, but no later than the first business day following the day this information becomes available to indi.
You agree to notify us of any suspected errors regarding items deposited through the Service as soon as possible and in no event later than 120 days from the time the item is debited or credited to your Account. Unless you notify us within 120 days, such statement regarding all deposits made through the Service shall be deemed correct.
9. Ownership and License
We make no representations or warranties, whether express, implied or statutory regarding or relating to any of the software, capture devices or other hardware and/or access to or use of them or the related materials and the Service. We specifically disclaim any and all implied warranties of merchantability and fitness for a particular purpose and non-infringement. We and our subcontractors also do not guarantee that your access to the Service will be uninterrupted, error-free or secure.
YOU AGREE YOUR USE OF THE SERVICE AND ALL INFORMATION AND CONTENT (INCLUDING THAT OF THIRD PARTIES) IS AT YOUR RISK AND IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES OF ANY KIND AS TO THE USE OF THE SERVICES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. WE MAKE NO WARRANTY THAT THE SERVICES (i) WILL MEET YOUR REQUIREMENTS, (ii) WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE, AND (iv) ANY ERRORS IN THE SERVICES OR TECHNOLOGY WILL BE CORRECTED.
11. Limitation of Liability
YOU AGREE THAT WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE OR SPECIAL DAMAGES, INCLUDING LOST PROFITS, REGARDLESS OF THE FORM OF THE ACTION OR THEORY OF RECOVERY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.
In addition to any indemnities contained in the Terms and Conditions, you agree to indemnify us for any loss or expense (including attorney's fees and expenses of litigation) resulting from:
a. Your breach of any of the warranties made by you pursuant to this Addendum or the Terms and Conditions;
b. Any claim pertaining to any warranty or indemnity that we make with respect to an Item under the Check Clearing for the 21st Century Act, Federal Reserve Board Regulations CC and J and all other laws, regulations and industry and clearing house rules applicable to Items; and
c. Any loss, claim, damage or expense that you or any other person may incur directly or indirectly as a result of any action taken by us to process a check image or substitute check instead of the original check, including the destruction of the original check, as described in Section 3 of this Addendum, to the extent permitted by applicable law.